Shipping policy

ORDER PROCESSING:
Please allow One Working Day to process your order. Expect an email within 2 Working Days to let you know your order is on the way!

STORE PICKUP:
Orders can be picked up daily, from 10:00 AM to 08:00 PM - including holidays! An email will be sent when your order is ready for pickup.

LOCAL DELIVERY:
During checkout, enter your address and choose the ship option. Click the "continue to
shipping" button. Local delivery is available for addresses within 15 KMs of our shop.
If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders placed before 15:00 PM during store hours (10:00 AM - 05:00 PM) will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.
When your order is ready for delivery, you will receive an email with real-time tracking
information. We use Porter for local deliveries. In case of rain or adverse weather, Porter may not accept local delivery orders, in this case, your order will be delivered on the next day.

FLAT RATE SHIPPING:
Orders are generally shipped within 2 working Days using DTDC Courier. Their delivery standard is 2 - 4 days. 

Flat rate shipping fee of INR 150 applies to orders shipping to all locations within India. We do not ship outside of India at this time.

BULK ORDER SHIPPING:
Orders are generally shipped within 4 working Days using DTDC Courier. Their delivery standard is 3 - 5 days.

Flat rate shipping fee of INR 300 applies to bulk orders with total weight exceeding 500 grams when packed.

REFUNDS, RETURNS AND EXCHANGES:
Refer our Refund Policy here: https://www.tiari.co.in/policies/refund-policy